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In our practice, we take complaints seriously to ensure that our service meets expectations. All complaints are dealt courteously and promptly to resolve the matter as quickly as possible.
Our aim is to react to complaints and learn from your and our experience. We respond to any concern in a caring and sensitive way. The person responsible for dealing with any complaints about the service that we provide is Complaints’ Manager (email: firstname.lastname@example.org or telephone: 07714256288).
If the individual making the complaint is not satisfied with the result of our investigation, we will advise them to refer the complaint to General Dental Council for complaints about private treatment: 37 Wimpole Street, London, W1M 8DQ.
For more detailed information about our complaint handling policy please read here.